Return Policy

We will not make a refund based on these reasons:

1. Overdue delivery time due to the wrong shipping address or wrong telephone number provided by the buyer;

2. A wrong e-mail address provided by the buyer which can not receive our notification(the one which registered on our site);

3. Never received any confirmation e-mails & calls in 12 hours;

4. products received and sent the photos which have been PS afore-thought 

5. A refund or complaint are NOT acceptable after received the parcel 3days later;

6. Not receive a tangible answer from the buyer to continue or cancel the order, any dela ys because of buyer did not respond during our required time, then buyer is in full charge of the loss.


Return

1. Finish and send a return request to belind@positivefull.com within 3 days after you received the package. It should include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

2. Once Customer Service approves your request, our address will be attached in the confirmation email, please send the item with the completed Product Return Form back to us as soon as possible.

3. Once we received your item, your return will be processed in 3 to 5 business days. After our confirmation of your return, please allow up to two billing cycles(Less than 30 days) for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.